Country

    This website is using cookies. By using our services, you acknowledge and approve that we use cookies. Read more

    Complaints

    1. VeoWin is committed towards ensuring that each customer experience is a positive and fair one. However, should a customer have a complaint, he/she may contact VeoWIn in the following ways:

      a. By sending an email to: [email protected]
      b. By contacting Customer Support through our Live Chat feature on site.

    2. Complaints are handled by our support team and escalated within the organization if required.

    3. VeoWin shall immediately inquire into any complaint made to it by a registered player in respect of:

      a. The operation of a game operated by VeoWin;
      b. The conduct of an agent of VeoWin in operations related to a game operated by VeoWIn;
      c. How a bet has been settled;
      d. Any other aspect of the Service offered by VeoWin.

    4. Any claim regarding a transaction in conjunction with an VeoWin Account shall be made to VeoWin within 6 months after the transaction, payment and/or settlement took place, or should have taken place; otherwise VeoWin reserves the right, at its own discretion, not to consider the claim.

    5. In order for a complaint to be dealt with in the swiftest and most efficient manner possible, the complaint must contain clear and unequivocal information about the complainant's identity, and shall provide all the relevant details and facts that gave rise to the complaint.

    6. VeoWin does not tolerate aggressive, abusive, derogatory, threatening, vulgar, sexually explicit or offensive behavior and/or statements. In the event that customer behaves in such a manner, VeoWin will have the right to stop all communications with the customer concerned, and may suspend or close the customer account if it deems appropriate. Should it deem fit, VeoWIn may also escalate the matter to the relevant regulatory authorities and/or enforcement agencies.

    7. VeoWin will use all reasonable endeavors to ensure the matter is resolved as promptly as possible and to ensure that, whenever possible, an amicable settlement is reached.

    8. VeoWIn will inform the complainant of the status or outcome of the complaint within a reasonable timeframe.

    9. If VeoWIn is unable to settle the dispute to the satisfaction of the Customer, the Customer may refer the unresolved dispute, together with all relevant facts, to [email protected].




      Country

      This website is operated by Familypot B.V., a company registered in Curacao, having company registration number 154188 and registered office at Fransche Bloemweg 4, Willemstad, Curacao and by FifthStreet Tech Ltd, a company registered in Cyprus and having its registered address at Voukourestiou, 25, Neptune House, 1st floor, Flat/Office 11, Zakaki, 3045, Limassol, Cyprus. Familypot B.V. is a wholly owned subsidiary of FifthStreet Tech Ltd, whereby the latter provides management, payment and support services related to the operation of the website.

      Familypot B.V. is operating under the following license, issued by Antillephone #8048/JAZ.

      18+

      BINGO | CASINO

      COPYRIGHT © 2022 VEOWIN ALL RIGHTS RESERVED.

      Gambling can be addictive. Play responsibly. www.gamblingtherapy.org & www.gamblersanonymous.org

      Games and payment providers

      Pagoefectivov1-1ecopayzezzewallet LOGOMuchbetterCASHCODE LOGOCryptopay-Logoklarnadiscover-logo-png-pic-5667jcb-34403VisaMastercard-logo-2astropay-blackdinersclublogoYggdrasilNetEntQuickSpinMicroGamingiSoftBetEvolutionpragmaticlogo-relaxgaming

      9.2.5